We ship via FedEx or UPS and offer freight shipping on heavy orders (over 150lbs), Ground, 2 Day Air, and Overnight shipping.
Unless an item is on back-order, most items ship within 1 to 2 business days of your order being placed. Orders placed after 1PM CST on Friday (or Saturday/Sunday) will ship the following Monday (excluding Holidays).
Orders with large, heavy items will ship via freight, which has an average transit time of 3 to 5 days. Ground has an average transit time of 2 to 4 days. 2 Day Air has an average transit time of 2 days. Overnight has an average transit time of 1 Day. NOTE: "Transit time" does not include order processing time, which usually takes 1 to 2 business days (excluding Holidays).
If you included a valid email address when you placed your order, an email containing your tracking numbers will be emailed to you after your item(s) have shipped.
No, we are not able to change the shipping method after an order has shipped.
You can check the status of your order by logging into your account and clicking the view order status link.
Try copying and pasting the actual tracking number into the tracking search box on the FedEx or UPS website. You can also copy and paste the tracking number into Google. Please be aware that there may be multiple tracking numbers for your order.
No. The shipping method you select (i.e., 2 Day Air, Overnight, etc.) does not include order processing time, which depending on the item(s) you ordered, can take 1 to 2 business days (excluding Holidays).
The shipping method you select (i.e., 2 Day Air, Overnight, etc.) does not include order processing time, which depending on the item(s) you ordered, can take 1 to 2 business days (excluding Holidays).
In most cases, your order shipped in multiple shipments. Before calling customer service, please verify that you have checked the status of all tracking numbers.
Most items ship from our regional distribution centers located in Tennessee and Kentucky.
No. We are not a distributor and cannot offer blind shipping.
No. All of our products are shipped from regional distribution centers and are not available for local pickup.
No. We only ship inside the domestic U.S., Alaska and Hawaii. For international orders, we recommend using a domestic based shipment forwarding service.
Our full return policy can be viewed here.